Terms of Service

These Terms of Service ("Terms") are the agreement between you and Solac Labs LLC ("Bloom", "we", "us") covering your use of the Bloom app, the Bloom website, and everything in them (together, the "Service").

By downloading Bloom, creating an account, or using the Service, you're agreeing to these Terms and to our Privacy Policy. If you don't agree with them, that's completely okay — you just won't be able to use Bloom.

You need to be at least 13 years old to use Bloom. If you're not yet old enough to agree to terms like these on your own where you live, please go through them with a parent or guardian.

Keep your details accurate and your password to yourself. You're responsible for what happens under your account, so let us know right away if anything looks off.

Bloom is here to help you care for real plants. To keep it a friendly place for everyone, please don't:

• Break the law, or use Bloom to harm, harass, or mislead anyone.
• Upload content you don't have the rights to, or that's harmful, offensive, or not actually about plants.
• Copy, scrape, reverse-engineer, or resell any part of Bloom.
• Interfere with the app, our servers, or anyone else's use of it.
• Use bots or automated tools to hammer our plant-identification service.

This one matters, so here it is plainly: Bloom's plant identifications, health diagnoses, and care tips are friendly guidance generated by artificial-intelligence models. They are not professional botanical, agricultural, medical, or veterinary advice, and they can be wrong.

Plants are living things and every home is different, so we can't promise an identification or diagnosis is correct or that a plant will thrive. Please use your own judgment, too.

Never eat, brew, or apply a plant to skin based on a Bloom identification. Many common houseplants are toxic to people and pets — when it really matters, check with a qualified professional.

Bloom is free to download and use. Bloom Pro is an optional auto-renewing subscription that unlocks more — like unlimited plants, a generous daily identification allowance, and plant-health diagnosis. (Identification and diagnosis have sensible daily limits that keep Bloom fast and fair for everyone.) What's included, the subscription length (monthly or yearly), and the price are always shown in the app before you buy.

Subscriptions are sold and billed through the Apple App Store or Google Play, under their terms:

• Payment is charged to your App Store or Google Play account when you confirm the purchase.
• Your subscription renews automatically for the same period unless you cancel at least 24 hours before the current period ends; the renewal is charged within 24 hours before the new period starts.
• You can manage or cancel anytime in your App Store or Google Play subscription settings — deleting the app or your Bloom account doesn't cancel the subscription.

Free trials. If your Bloom Pro subscription starts with a free trial, the trial converts into a paid subscription when it ends unless you cancel at least 24 hours beforehand. If you buy a subscription during a trial, any unused trial time may be forfeited (that's a store rule). Bloom may also offer short trial periods that don't take a payment method at all — those simply end, and you'll never be charged for them.

If prices change, we'll follow your app store's notice rules, and the new price will only apply from your next billing period.

You can cancel Bloom Pro anytime from your App Store or Google Play subscription settings. You'll keep your Bloom Pro features until the end of the period you've already paid for, and every plant you've added stays with you.

Because payments run through the app stores, refunds are handled under their policies — for Apple purchases you can request one at reportaproblem.apple.com. We're happy to help point you in the right direction — just reach out.

The photos, names, notes, and care history you add are yours. You keep them.

To make the app work, you give Bloom permission to host, store, and process your content — for example, sending a photo to our AI partner to identify a plant or diagnose its health, syncing your jungle across your devices, and showing your content back to you. You're responsible for making sure you have the right to upload whatever you share. Our Privacy Policy explains exactly how photos are handled.

Occasionally, if one of your photos is an especially clear example of a species, we may use it as that species' reference photo in Bloom's shared plant catalog, where other plant parents can see it. It's never linked to your name or account — and if you'd rather we didn't use one of yours, just tell us and we'll swap it out.

Bloom, Sprig, our logos, artwork, and the software behind the app belong to us and our licensors. We give you a personal, limited, non-transferable license to use Bloom for its intended purpose — caring for your plants.

Please don't use our name or branding without asking us first.

We're always tending to Bloom, so features may grow, change, or occasionally be pruned. If we make a meaningful change to these Terms, we'll let you know in the app or by email before it takes effect.

Bloom is provided "as is". To the fullest extent the law allows, we're not liable for a plant that doesn't make it, for indirect or incidental losses, or for anything beyond the amount you paid us in the past 12 months.

Some places don't allow certain limitations, so parts of this may not apply to you.

These Terms are between you and us — not with Apple Inc. or Google LLC. Apple and Google have no obligation to provide maintenance or support for Bloom and aren't responsible for the app, its content, or any claims about it — including claims that Bloom infringes someone's intellectual property. Investigating and resolving any such claims is on us.

If Bloom ever fails to meet a warranty that applies to it, you can tell Apple and Apple will refund what you paid for the app; that refund is the full extent of Apple's warranty responsibility — everything beyond it is ours.

You'll also follow the store's own usage rules and any third-party terms that apply to you (like your mobile carrier's agreement) when using Bloom. You confirm that you're not located in a country under a U.S. Government embargo or designated as "terrorist supporting", and that you're not on any U.S. Government list of prohibited or restricted parties. Apple (and its subsidiaries) is a third-party beneficiary of these Terms, which means Apple can enforce them against you once you accept them.

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. If any part is found unenforceable, the rest stays in place. These Terms and the Privacy Policy are the whole agreement between us about Bloom.

Questions about these Terms? We're friendly — reach the Bloom team any time at hello@bloomsprout.app and we'll get back to you.

Solac Labs LLC · 8895 Marlene St, Riverside, CA 92503, USA